We respect and protect your privacy.

We adhere to the principles of the Personal Information Protection Act 2004 (Tasmania) and have a Personal Information Protection Policy that details the type of information we collect, how it is used, disclosed and kept secure.

The types of personal information collected include property ownership, occupancy details, contract and billing details, names and addresses (residential, business and email.), telephone numbers, banking details, account status, customer indebtedness and pensioner and customer concession status.

We also collect employee information about staff and officers (which includes past employees and unsuccessful applicants for positions) for specific details please see our Personal Information Protection Act Policy.

TasWater endeavours to ensure all information it holds is accurate, complete and up to date. Where practicable, the accuracy of personal information held will be checked before it is used.

Generally, sensitive information will only be collected with the individual’s consent, unless collection of that information is required or permitted by law.

Before, during, or as soon as practicable after the collection of personal information all reasonable steps necessary are taken to ensure that individuals are aware of the following:

  • its identity and how to contact us;
  • the individual's right of access to the information;
  • the purposes for which the information is collected;
  • the intended recipients or class of recipients of the information;
  • any law that requires the information to be collected; and

· the main consequences for the individual if all or part of the information is not provided.

TasWater will take reasonable steps to ensure that the individual is made aware of these matters unless doing so would pose a serious threat to an individual’s life, safety, health or welfare.

You can ask to see the personal information we hold about you. If it's incorrect, you can ask us to change it. Please ring us on 13 6992 if you would like to talk to us about your personal information.


To ask a question or discuss a privacy issue, email us at enquiries@taswater.com.au