These Help topics have been prepared to assist with any issues you may experience. Please contact us on 13 6992 if you have any further questions.

I have multiple TasWater accounts – can these be linked?
I have forgotten my password, what do I need to do?
I haven’t received my confirmation or password reset email, what’s happened?
I’ve clicked the link in my password reset or account activation email but it didn’t work, why?
I have forgotten my username, what do I do?
I would like to change my password or subscribed email address; what do I need to do?
My statements have reverted back to postal delivery; I haven’t asked for this to occur! Why has this happened and how do I correct this?
I want copies of my previous statements that have been sent via email, what do I need to do?
I wish to temporarily revert to paper bills, how do I switch back?
I wish to permanently revert to paper bills, how do I close my eBilling account?


Q. I have multiple TasWater accounts – can these be linked?

A. We will automatically link all TasWater accounts where the Account Name and Mailing Address are identical.

Some accounts may fail to link where differences in salutation, spelling, punctuation, and formatting between accounts occur. If you have multiple accounts and are concerned these may not be linked please call TasWater pm 13 6992 for assistance.


Q. I have forgotten my password, what do I need to do?

A. You may request to reset your password at www.taswater.formsport.com.au by clicking the Forgot Password link – your email address and username will be required to confirm your identity. Once the confirmation email is received, you will be prompted to set a new password when you click the activation link.


Q. I haven’t received my confirmation or password reset email, what’s happened?

A. It’s possible your email provider has treated this email as spam. Make sure you check your spam, others, or deleted folder in case your email has accidentally been moved.

Alternatively, you may have misspelt your email address when registering. TasWater can assist with manually re-setting your email address if required by calling 13 6992.


Q. I’ve clicked the link in my password reset or account activation email but it didn’t work, why?

A. For security reasons the account activation and password reset links expire 60 minutes after they’re issued.

If you have forgotten your password you can re-request a password reset by clicking the Forgot Password link at www.taswater.formsport.com.au or calling 13 6992.


Q. I have forgotten my username, what do I do?

A. Phone 13 6992 and speak to a TasWater Customer Service Representative. All you need is your account number and we can assist from there.

For security reasons you may also need to set a new account password.


Q. I would like to change my password or subscribed email address; what do I need to do?

A. After logging into www.taswater.formsport.com.au you can change these values by clicking the My Profile link in the top right corner of the home page. From the My Profile page click Manage Password & Email within the navigation bar to the right.

Within this page you may enter and confirm your new account password or registered email address.

Please note that the Additional Emails field is not used to specify multiple email recipients of statements and notices.


Q. My statements have reverted back to postal delivery; I haven’t asked for this to occur! Why has this happened and how do I correct this?

A. eBilling uses two validation steps to link a statement to a registered email address: your TasWater account number and account name. We use these validation steps to ensure each notice reaches the correct account holder. If either of these fields is changed the delivery method defaults back to post.

Your account number may change if you have subdivided, sold or purchased property. Alternatively, your account name may have been updated.

If you experience difficulties with eBilling please call 13 6992.


Q. I want copies of my previous statements that have been sent via email, what do I need to do?

A. You can retrieve bills previously issued via email at any time by logging into www.taswater.formsport.com.au. If you require bills issued prior to signing up with eBilling, please call the TasWater Customer Service Centre on 13 6992.


Q. I wish to temporarily revert to paper bills, how do I switch back?

A. You can change this preference by logging into www.taswater.formsport.com.au and click the My Profile link. From there you can change your delivery preference by ticking your preferred Delivery Method.

If you need to update your mailing address or would like us to change your delivery method for you, please call the TasWater Customer Service Centre on 13 6992.


Q. I wish to permanently revert to paper bills, how do I close my eBilling account?

A. You may un-enroll for eBilling if you no longer require it. To do this, log intowww.taswater.formsport.com.au and click the My Profile link. From here, tick the Un-enroll option and click Save.

If you need to update your mailing address or would like us to close your eBilling account for you, please call the TasWater Customer Service Centre on 13 6992.