These Frequently Asked Questions have been prepared to assist with any issues you may experience. Please contact us on 13 6992 if you have any further questions

What is eBilling?
Can I pay my account through eBilling?
Are existing payment options affected?
I have multiple TasWater accounts - can these be linked?
Multiple people own this property; can I sign up for both electronic and paper statements?
I want to receive my statement via email. What do I need to do?
Why do you need my mobile phone number?
I am concerned about the security of my information if I take up this option. How secure is this process?
Why do you need my personal information and what do you use it for?
I have forgotten my password, what do I need to do?
I haven't received my confirmation or password reset email, what's happened?
I've clicked the link in my password reset or account activation email but it didn't work, why
I have forgotten my username, what do I do?
I would like to change my password or subscribed email address; what do I need to do?
My statements have reverted back to postal delivery; I haven't asked for this to occur! Why has this happened and how do I correct this?
I want copies of my previous statements that have been sent via email, what do I need to do?
I wish to revert to paper bills, how do I close my eBilling account?


Q. What is eBilling?

A. eBilling allows you to receive your TasWater statement and reminder notices electronically. After subscribing you will receive all standard notices for your TasWater account to your email address.


Q. Can I pay my account through eBilling?

A. Yes. You can now make payments to your account directly from your bank account or credit card with just a few clicks.


Q. Are existing payment options affected?

A. All existing payment options remain available regardless of the bill delivery method.


Q. I have multiple TasWater accounts - can these be linked?

A. We will automatically link all TasWater accounts where the Account Name and Mailing Address are identical.

Some accounts may fail to link where differences in salutation, spelling, punctuation, and formatting between accounts occur. If you have multiple accounts and are concerned these may not be linked please call TasWater on 13 6992 for assistance.


Q. Multiple people own this property; can I sign up for both electronic and paper statements?

A. TasWater can issue statements and notices using a single delivery method only of your choosing.


Q. I want to receive my statement via email. What do I need to do?

A. You can sign up for email billing by clicking the Register button at www.taswater.formsport.com.au

Information you will need to provide includes:

  • Account name (entered exactly as it appears on your statement)
  • Your TasWater account number
  • Your email address
  • Your desired username
  • Your first name (for display purposes)

As the account name is character, case, and punctuation sensitive it is recommended you have your statement on hand when registering.

After initial registration you will need to activate your account via the confirmation email (this email is valid for 60 minutes) and create your account password.


Q. Why do you need my mobile phone number?

A. In the event of outages or emergencies TasWater will take reasonable steps to notify all affected customers adequately and promptly. By providing up to date contact information we can ensure you're informed, if required.

Collection of private information, including your phone number, is covered within our privacy statement.


Q. I am concerned about the security of my information if I take up this option. How secure is this process?

A. All connections with the eBilling portal are securely encrypted by 128-bit Secure Sockets Layer (SSL) encryption. This is the same level of encryption used when you enter your credit card number when online shopping.

Of course any account is only ever as secure as its password - so ensure you chose a unique, memorable password and never share your password with anybody!


Q. Why do you need my personal information and what do you use it for?

A. We collect and use your personal information to adequately provide water and sewerage services to you. TasWater is bound by the Personal Information Protection Act 2004 (Tas) and the Privacy Act 1988 (Commonwealth). The personal information you provide to us is only used for the purpose for which it is collected. For further information, please visit our website at www.taswater.com.au/About-Us/Governance-and-Policies.


Q. I have forgotten my password, what do I need to do?

A. You may request to reset your password at www.taswater.formsport.com.au by clicking the Forgot Password link - your email address and username will be required to confirm your identity. Once the confirmation email is received, you will be prompted to set a new password when you click the activation link.


Q. I haven't received my confirmation or password reset email, what's happened?

A. It's possible your email provider has treated this email as spam. Make sure you check your spam, others, or deleted folder in case your email has accidentally been moved.

Alternatively, you may have misspelt your email address when registering. TasWater can assist with manually re-setting your email address if required by calling 13 6992.


Q. I've clicked the link in my password reset or account activation email but it didn't work, why?

A. For security reasons the account activation and password reset links expire 60 minutes after they're issued.

If you have forgotten your password you can re-request a password reset by clicking the Forgot Password link at www.taswater.formsport.com.au or calling 13 6992.


Q. I have forgotten my username, what do I do?

A. Phone 13 6992 and speak to a TasWater Customer Service Representative. All you need is your account number and we can assist from there.

For security reasons you may also need to set a new account password.


Q. I would like to change my password or subscribed email address; what do I need to do?

A. After logging into www.taswater.formsport.com.au you can change these values by clicking the My Profile link in the top right corner of the home page. From the My Profile page click Manage Password & Email within the navigation bar to the right.

Within this page you may enter and confirm your new account password or registered email address.

Please note that the Additional Emails field is not used to specify multiple email recipients of statements and notices.


Q. My statements have reverted back to postal delivery; I haven't asked for this to occur! Why has this happened and how do I correct this?

A. eBilling uses two validation steps to link a statement to a registered email address: your TasWater account number and account name. We use these validation steps to ensure each notice reaches the correct account holder. If either of these fields is changed the delivery method defaults back to post.

Your account number may change if you have subdivided, sold or purchased property. Alternatively, your account name may have been updated.

If you experience difficulties with eBilling please call 13 6992.


Q. I want copies of my previous statements that have been sent via email, what do I need to do?

A. You can retrieve bills previously issued via email at any time by logging into www.taswater.formsport.com.au. If you require bills issued prior to signing up with eBilling, please call the TasWater Customer Service Centre on 13 6992.


Q. I wish to revert to paper bills, how do I close my eBilling account?

A. You may un-enroll for eBilling if you no longer require it. To do this, log intowww.taswater.formsport.com.au and click the My Profile link. From here, tick the Un-enroll option and click Save.

If you need to update your mailing address or would like us to close your eBilling account for you, please call the TasWater Customer Service Centre on 13 6992.